• Coordinate all aspects of shipment process, including booking, manifest, Bills of Lading and invoices

• Review all shipment documentation to confirm accuracy  

• Ensure all client instructions are followed

• Assist other team members as needed to ensure timely completion of work

• Maintain effective relationship with clients and answer general inquiries regarding shipment status

• Track status with truckers & ocean and air carriers and keep clients/agents advised of status

• Ensure shipments are released in a timely manner by communicating with customs brokers and cargo is delivered in a timely manner.

• Follow up on client’s reports

• Perform billing function including preparing client invoice and all required support documents

• Maintain customer profiles

 

Desired Skills and Experience

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• Experience in handling Ocean and Air shipments are an asset

• Excellent communication and interpersonal skills (both verbal and written)

• Proven experience in freight brokerage sales, with a desire to grow professional

• Strong customer service skills

• Strong organizational skills with the ability to meet tight deadlines

• Team Player

• Strong computer skills